Password resets and account recovery remain one of the most common and risk-prone access workflows across enterprises.
Contents
Users frequently forget passwords or get locked out of accounts, forcing IT and service desk teams to intervene. These processes slow productivity, increase operational costs, and often introduce security gaps when the identity of the requester cannot be verified with confidence.
This whitepaper from 1Kosmos examines how organizations can modernize password reset and account recovery workflows without sacrificing security or user experience. It outlines why traditional self-service portals and helpdesk processes fall short and how stronger identity verification can reduce the risk of account takeover.
Drawing on real-world enterprise use cases, the paper explains how 1Kosmos enables secure identity verification across self-service and helpdesk-driven recovery workflows, including remote and hybrid work environments.
You will learn how:
- Weak identity assurance during password resets exposes organizations to account takeover risk
- 1Kosmos verifies the identity of users requesting password resets or account recovery
- Self-service and helpdesk workflows can remain secure without adding friction
- Multi-account and remote recovery scenarios can be handled with higher assurance
- Strong authentication reduces service desk burden while improving security outcomes
This whitepaper is intended for IT leaders, security teams, and identity and access management professionals evaluating stronger approaches to access recovery.
Download the whitepaper from 1Kosmos to learn how secure password reset and account recovery workflows can reduce risk, improve efficiency, and protect legitimate user access.
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