GENESYS- Digital Engagement : Best Practices

Remember the Tesla Semi? The long-gestating, heavy-duty truck first introduced in concept form in 2017 is finally in volume production as of April 2026 - nearly a decade after its initial introduction. On Thursday evening, the company held yet another event for the Semi to demonstrate to customers and investors that the long wait was

Remember when Microsoft wanted everyone to know that "Copilot Plus PCs" were the ones to get, because those were the PCs that that'd have enough built-in AI muscle to get things done? Two and a half years later, Microsoft and Qualcomm seem to be admitting the brand is already dead. Windows Central's Zac Bowden reports

Meta's lawyers have argued that certain evidence should be withheld from public view on the grounds of attorney-client privilege in the ongoing lawsuits over alleged harm to teens' safety and mental health. Lawyers suing the company said this week that the label has been applied far too broadly, while pointing to a recently unsealed document

What if your wireless earbuds - or audio glasses - could stream high-quality lossless audio that doesn't cut out when you leave your phone on the bedside charger or buried in the couch? Qualcomm's new Snapdragon Sound Elite Gen 2 is its first to integrate "micro-power Wi-Fi 6E" right into the chip, so they can

Microsoft is moving its communications group out of marketing and into its Corporate, External, and Legal Affairs (CELA) organization. The surprise change will see Microsoft vice chair and president Brad Smith oversee communications, while the company searches for a replacement for Frank Shaw, chief communications officer, who is departing later this year. Microsoft CEO Satya