Adding search and generative AI to your knowledge base

You know you want an AI-powered search experience that’s intuitive and highly relevant to your knowledge base. You know the benefits of search—better customer experiences and easier-to-use self-service for troubleshooting support issues.

But where to start ?

Start by deciding what type of search implementation is most relevant to your use case. You can either build it or buy it.

Then explore how to plan, implement, test, and maintain your new search solution, including key considerations for data synchronization and ingestion.

This ebook covers the following points:

  • The Differences Between Custom and Out-of-the-Box Search: Which is Right for You
  • What you need and who to involve for a smooth implementation
  • How search relevance is being shifted into high gear with AI and generative AI

Adding search and generative
AI to your knowledge base

You know you want an AI-powered search experience that’s intuitive and highly relevant to your knowledge base. You know the benefits of search—better customer experiences and easier-to-use self-service for troubleshooting support issues.

But where to start ?

Start by deciding what type of search implementation is most relevant to your use case. You can either build it or buy it.

Then explore how to plan, implement, test, and maintain your new search solution, including key considerations for data synchronization and ingestion.

This ebook covers the following points:

  • The Differences Between Custom and Out-of-the-Box Search: Which is Right for You
  • What you need and who to involve for a smooth implementation
  • How search relevance is being shifted into high gear with AI and generative AI
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